Terms and privacy

This is a plain-language summary, written so that it can actually be read. It is a working draft and not a final legal document; the privacy, liability and cancellation clauses are still to be reviewed by a lawyer. Nothing here is legal advice.

1 · What the service is

We prepare and manage documentation for travelling with prescribed medication. You pay for an accompaniment service — our time, our knowledge and our document work — described in how it works.

You are not buying a permit. Whether an application is approved, and when, is decided by an authority that is not a party to our agreement with you. We make no promise about the outcome and no promise about a date.

Where a destination has more than one route, we lay out all of them, with what is known and what is not, and you choose.

2 · What we do not provide

• Not a legal opinion. We quote published sources and explain what they

say. We do not give a legal opinion on your circumstances.

• Not medical guidance. We do not prescribe, do not change doses and do not

decide what you should take. That is your doctor's role.

• Not a guarantee. Not of approval, not of a timeframe, and not of how any

official, border officer or carrier will behave.

3 · Payment

The initial eligibility check costs nothing. If you decide to go ahead, the fee is quoted to you before payment and is payable once you approve the plan. The fee starts at ₪199, and the actual amount is set in the fit check according to the destination, the medication and the route chosen for them. Two payment models apply:

• Split payment — ₪99 to open the file and begin work, and **₪100 once

the approval or prescription has been received and the route is complete**. ₪199 in total.

• Single payment — ₪399 when the file is opened, where the work is

longer and does not split into stages the same way.

Current figures are on the pricing page.

External costs — official fees, a doctor's charges, notarised translation, membership dues, courier — are paid by you directly to whoever charges them. We do not add a margin and take no commission on them.

4 · Refunds

This is the binding wording. It is quoted verbatim on the pricing page and in our conversation with you.

• ₪99 — opening the file and starting work. Payable when you confirm, and

not refunded for work actually performed.

• ₪100 — charged only after the approval or prescription has been received.

Until then this amount is not charged.

• The ₪99 is refunded when we are the ones who discover, during the

work, that the route was not executable at all, because of our error.

• Where ₪399 was paid up front, the refund is the full ₪399. Exactly the

same rule: if we are the ones who discover that the route was not executable at all because of our error, the whole amount comes back — no proration and no deduction for work already done.

• Third-party costs — notary, local doctor, membership dues, official fees,

courier — are paid directly to the provider and are not refunded by us.

• Non-cooperation, lateness, or incorrect information on your side do not

automatically entitle you to a refund. That includes documents not sent, a signature not given, no reply in time to a request, coming to us too late for what the process needs, a change of destination or medication, and a cancelled trip.

A negative decision by an authority, or a delay on their side, is not grounds for a refund. The work you paid for was performed.

5 · Timeframe

We work to a defined and reasonable timeframe, not a strict one, and we tell you the realistic window at the start. Parts of the calendar belong to authorities, postal services and doctors, and are outside our control. The engagement covers the file we opened for your trip; it is not an open-ended retainer.

6 · What we need from you

Accurate information, and documents that are genuinely yours. If what you tell us is wrong or incomplete, the work built on it will be too. We will not knowingly assist with a false statement to any authority, and we will end the engagement if we are asked to.

7 · Accuracy

We verify against primary sources and record the date of each check, as set out in how we verify. Rules change, and sometimes they change after we have read them. We correct mistakes openly when we find them or when you tell us about one. We do not accept liability for a change in an authority's rules or practice after the date shown on a page.

8 · Privacy

This section describes what actually exists, not intentions.

8.1 · What we hold

• A website enquiry. If you filled in a form, the name, phone number and

the destination or medication you gave are stored in a file on our server, and also sent to our own inbox and internal alert channel.

• The WhatsApp conversation. Your phone number and the **full content of

the conversation** are stored in a database on our server. That includes what you wrote and what we answered. We keep it so that the work can continue and so that what was agreed is on record.

• The case record. Destination, medication, travel dates, the route chosen,

payment status and the dates of each step.

• Documents. See 8.3.

The server is in Israel. Access to it is restricted, and conversations and cases are reachable through a single password-protected console.

8.2 · Why, and who sees it

Your details are used solely to handle your case. We do not sell them and we do not pass them to a third party for marketing, and we do not use them for mail you did not ask for. Information leaves us only to the body your file is submitted to, and only where submission is part of the route you chose.

8.3 · Medical documents — where they sit

A passport, a licence, a prescription and a doctor's letter are the most sensitive things we hold, so they get their own mechanism:

• Files are stored outside the website directory, in a separate folder per

case.

• They have no public web address. There is no link that reaches them, and

none that can be guessed. They can be viewed only through our console, after logging in.

• The filename on disk is not the name you uploaded.
• Please do not send more than the route needs. If a document is not required,

we will tell you.

8.4 · How long we keep it

• Documents are deleted 60 days after your return date from the trip.

Deletion is automatic, and the period is configurable — if you ask us to delete earlier, we delete earlier.

• The case record, billing records and the audit log are kept separately

from the files, and may be retained longer where the law requires it, for example accounting records.

That separation is deliberate: it lets a passport scan be deleted without losing the record of the case.

8.5 · Your rights

You can ask what we hold about you, ask for a correction, and ask for deletion — of the documents, of the conversation, or of both. Ask on the same channel the contact started on. Where the law requires us to keep something, we say so explicitly.

8.6 · How we measure use of this website

This site runs Microsoft Clarity, an analytics tool that shows us scroll and click heat maps and records the sequence of actions on a page. We use it to find where an explanation is not landing and where people get stuck.

Precisely what that means:

• Anything you type into a form is masked and never reaches it. Your name,

phone, email and every other input field come to us alone. The tool is configured in a masking mode that applies this to all input fields.

• It sets cookies in your browser, and Microsoft may link those to its own

identifiers. It is a Microsoft service and the Microsoft privacy statement applies to it.

• There is no advertising pixel and no remarketing on this site. The tool

measures usage only; it does not tailor ads. There is no Google Analytics and no Facebook pixel here.

• Your case never passes through it — not your documents, not your

correspondence, not your enquiry details. It sees website pages, not files.

If you would rather not be measured, block third-party cookies in your browser settings or use a private window. The site works fully either way.

9 · Liability

Subject to law, our total liability in connection with the service is limited to the accompaniment fee actually paid on that case. We are not liable for indirect or consequential loss, including a loss arising from a trip that was cancelled or changed.

10 · Website content

The guides and answers on this site are general information about process and document types. They are not a ruling about your case.

11 · Changes and contact

We update these terms from time to time; the date at the top of the page is when they were last updated. For questions, corrections or a deletion request, write to us on the channel the contact started on.

/terms/ and /privacy/ both lead to this same page; the privacy policy is section 8 above.